[ CourseWikia.com ] Udemy - CRM with Microsoft Dynamics 365 , Excel and Social Media

[ CourseWikia.com ] CRM with Microsoft Dynamics 365 , Excel & Social Media



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Last Update: 6/2021

Duration: 41m | Video: .MP4, 1280x720 30 fps | Audio: AAC, 48 kHz, 2ch | Size: 351 MB

Genre: eLearning | Language: English



Fundamentals of Customer Relationship Management



What you'll learn:

Fundamentals of Microsoft Dynamics 365

Customer Realtionship Management

Making Customer Feedback Sheet in Excel

How to use Social media for CRM

Importance of CRM

Sales Report Growth

Requirements

Computer or laptop With Internet Connectivity

Pen & Notebook

Description

Customer Relationship Management (CRM) is a system for managing a company’s interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. CRM can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty.

Microsoft Dynamics CRM is offered in two categories: CRM Online is a cloud-based offering of Microsoft Dynamics CRM where all the backend processes (such as application servers, setups, deployments, databases, licensing, etc.) are managed on Microsoft servers. CRM Online is a subscription-based offering that is preferred for organizations who may not want to manage all the technicalities involved in a CRM implementation. You can get started with setting up your system in a few days (not weeks, months, or years) and access it on the web via your browser.

CRM On-Premise CRM on-premise is a more customized and robust offering of Microsoft Dynamics CRM, where the CRM application and databases will be deployed on your servers. This offering allows you to control all your databases, customizations, deployments, backups, licensing, and other network and hardware setups. Generally, organizations who want to go for a customized CRM solution prefer on-premise deployment as it offers better integration and customization capabilities.



Who this course is for

Business Owners , Management Students , Sales Executive & Enterpreneurs



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