Udemy - Salesforce Service Cloud Consultant Certification Course

[ DevCourseWeb.com ] Salesforce Service Cloud Consultant Certification Course



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Genre: eLearning | MP4 | Video: h264, 1280x720 | Audio: aac, 48000 Hz

Language: English | VTT | Size: 1.96 GB | Duration: 10h 51m

What you'll learn

All of the core concepts you need to understand in order to pass the Salesforce Service Cloud Consultant Certification Exam

Implement Salesforce Knowledge

Implement Lightning Service Console

Implement Live Agent

Implement Multiple Support Processes to Support Multiple Interaction Channels

Track Service Center Metrics and KPIs

Build Custom Service Apps

Requirements

This certification requires that you have an active Salesforce Administrator Certification

Description

The Salesforce Service Cloud Consultant Certification nstrates that you can implement the Salesforce Lightning Service Console, design service solutions on the Salesforce platform, and can implement OmniChannel, create Macros, and create custom apps to deliver world class service as a Service Cloud consultant.



Salesforce is currently the 7th most in demand IT skill in the world, and Salesforce Consultant Certifications help you rise above the competition. The Consultant Certifications are especially in demand by Salesforce Partner companies.



A Salesforce Certified Service Cloud Consultant designs and deploys solutions that support customer business processes and requirements using Salesforce applications. The consultant has experience designing solutions using the Service Cloud functionality and can lead the implementation of these solutions within a customer organization. The consultant has both contact center industry experience and expertise in Salesforce applications including the knowledge needed to implement multiple applications in common customer scenarios.



This course fully prepares you for the Service Cloud Consultant Exam. Throughout the duration of this course, I cover and nstrate each of the Knowledge Areas and core concepts you need to understand, such as:



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