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[ CourseMega.com ] Udemy - Professional Training for Managing Upset Customers

[ CourseMega.com ] Udemy - Professional Training for Managing Upset Customers

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Description
[ CourseWikia.com ] Professional Training for Managing Upset Customers



If You Need More Stuff, kindly Visit and Support Us -->> https://CourseWikia.com







Last Update: 2/2022

Duration: 1h 19m | Video: .MP4, 1280x720 30 fps | Audio: AAC, 48 kHz, 2ch | Size: 603 MB

Genre: eLearning | Language: English



Customer Service, Effective techniques for handling upset and difficult customers

What you'll learn:

Managing Upset Customer

Difficult Customer

How to handle customer emotionally

How to handle customer operationally

Requirements

An open mind

Description

In a customer-facing business, we may routinely come across customers who are upset and are likely to express their dissatisfaction to the teams managing them. Handling such customers is a unique and much-desired skill for any professional. The present course helps you with the necessary tips and techniques for working with angry customers. You will learn the methods to hold your own emotional reaction to such events to resolve the issue at hand and make the customer satisfied without creating a spill-over effect on others.

The techniques and elements that you will learn in this course will help you understand various customer behaviors, which are the manifestation of emotions such as anger, sadness, and frustration. You can use these techniques when discussing with any type of customer, firstly to avoid upsetting them and in the worst case how to repair situations to calm clients so that the situation can be resolved.

We will provide examples along the way, meant to display positive and negative approaches to situations with angry customers. We will also offer you e-mail and chat templates, phone call scripts, and a series of quizzes, for you to be able to examine the knowledge you gained.

The course provides hands-on, easy to apply training on

A. Supporting your Customers Emotionally

B. Supporting your Customers Operationally

Building Rapport

Controlling the Calls

De-escalating Conversations

C. How to Manage Stress and Show Gratitude

How to Manage Stress

How to Show Gratitude

D. Additional Resources

Email Templates

Phone Scripts for Angry Customers

Live Chat Templates



Who this course is for

Present and aspiring Customer Care Executives



If You Need More Stuff, kindly Visit and Support Us -->> https://FreeCourseWeb.com



Get More Tutorials and Support Us -->> https://DevCourseWeb.com



We upload these learning materials for the people from all over the world, who have the talent and motivation to sharpen their skills/ knowledge but do not have the financial support to afford the materials. If you like this content and if you are truly in a position that you can actually buy the materials, then Please, we repeat, Please, Support Authors. They Deserve it! Because always remember, without "Them", you and we won't be here having this conversation. Think about it! Peace...



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File list
  • [ CourseMega.com ] Udemy - Professional Training for Managing Upset Customers
  • ~Get Your Files Here !/1. Introduction/1. Introduction.mp4 14.2 MB
  • ~Get Your Files Here !/1. Introduction/1. Introduction.srt 2.4 KB
  • ~Get Your Files Here !/2. Supporting your Customers Emotionally/1. Supporting your Customers Emotionally 1.mp4 20 MB
  • ~Get Your Files Here !/2. Supporting your Customers Emotionally/1. Supporting your Customers Emotionally 1.srt 3.7 KB
  • ~Get Your Files Here !/2. Supporting your Customers Emotionally/2. Supporting your Customers Emotionally 2.mp4 34.3 MB
  • ~Get Your Files Here !/2. Supporting your Customers Emotionally/2. Supporting your Customers Emotionally 2.srt 6.1 KB
  • ~Get Your Files Here !/2. Supporting your Customers Emotionally/3. Supporting your Customers Emotionally 3.mp4 28.1 MB
  • ~Get Your Files Here !/2. Supporting your Customers Emotionally/3. Supporting your Customers Emotionally 3.srt 6 KB
  • ~Get Your Files Here !/2. Supporting your Customers Emotionally/4. Supporting your Customers Emotionally 4.mp4 31.4 MB
  • ~Get Your Files Here !/2. Supporting your Customers Emotionally/4. Supporting your Customers Emotionally 4.srt 5.2 KB
  • ~Get Your Files Here !/2. Supporting your Customers Emotionally/5. Supporting your Customers Emotionally 5.mp4 31.1 MB
  • ~Get Your Files Here !/2. Supporting your Customers Emotionally/5. Supporting your Customers Emotionally 5.srt 6.4 KB
  • ~Get Your Files Here !/2. Supporting your Customers Emotionally/6. Supporting your Customers Emotionally 6.mp4 19.6 MB
  • ~Get Your Files Here !/2. Supporting your Customers Emotionally/6. Supporting your Customers Emotionally 6.srt 3.8 KB
  • ~Get Your Files Here !/2. Supporting your Customers Emotionally/7. Supporting your Customers Emotionally 7.mp4 45.5 MB
  • ~Get Your Files Here !/2. Supporting your Customers Emotionally/7. Supporting your Customers Emotionally 7.srt 9.4 KB
  • ~Get Your Files Here !/2. Supporting your Customers Emotionally/8. Supporting your Customers Emotionally.html 201 B
  • ~Get Your Files Here !/3. Supporting your Customers Operationally/1. Building Rapport 1.mp4 34.1 MB
  • ~Get Your Files Here !/3. Supporting your Customers Operationally/1. Building Rapport 1.srt 4.8 KB
  • ~Get Your Files Here !/3. Supporting your Customers Operationally/10. De-escalating Conversations 3.mp4 37.7 MB
  • ~Get Your Files Here !/3. Supporting your Customers Operationally/10. De-escalating Conversations 3.srt 7.3 KB
  • ~Get Your Files Here !/3. Supporting your Customers Operationally/11. Supporting your Customers Operationally.html 201 B
  • ~Get Your Files Here !/3. Supporting your Customers Operationally/2. Building Rapport 2.mp4 33.7 MB
  • ~Get Your Files Here !/3. Supporting your Customers Operationally/2. Building Rapport 2.srt 7.1 KB
  • ~Get Your Files Here !/3. Supporting your Customers Operationally/3. Building Rapport 3.mp4 16.2 MB
  • ~Get Your Files Here !/3. Supporting your Customers Operationally/3. Building Rapport 3.srt 3.1 KB
  • ~Get Your Files Here !/3. Supporting your Customers Operationally/4. Building Rapport 4.mp4 13.9 MB
  • ~Get Your Files Here !/3. Supporting your Customers Operationally/4. Building Rapport 4.srt 2.6 KB
  • ~Get Your Files Here !/3. Supporting your Customers Operationally/5. Building Rapport 5.mp4 10.8 MB
  • ~Get Your Files Here !/3. Supporting your Customers Operationally/5. Building Rapport 5.srt 2.3 KB
  • ~Get Your Files Here !/3. Supporting your Customers Operationally/6. Controlling the Calls 1.mp4 37.1 MB
  • ~Get Your Files Here !/3. Supporting your Customers Operationally/6. Controlling the Calls 1.srt 5.3 KB
  • ~Get Your Files Here !/3. Supporting your Customers Operationally/7. Controlling the Calls 2.mp4 32.5 MB
  • ~Get Your Files Here !/3. Supporting your Customers Operationally/7. Controlling the Calls 2.srt 5.6 KB
  • ~Get Your Files Here !/3. Supporting your Customers Operationally/8. De-escalating Conversations 1.mp4 18.4 MB
  • ~Get Your Files Here !/3. Supporting your Customers Operationally/8. De-escalating Conversations 1.srt 3.1 KB
  • ~Get Your Files Here !/3. Supporting your Customers Operationally/9. De-escalating Conversations 2.mp4 49.4 MB
  • ~Get Your Files Here !/3. Supporting your Customers Operationally/9. De-escalating Conversations 2.srt 8.6 KB
  • ~Get Your Files Here !/4. How to Manage Stress and Show Gratitude/1. How to Manage Stress.mp4 54.1 MB
  • ~Get Your Files Here !/4. How to Manage Stress and Show Gratitude/1. How to Manage Stress.srt 9.9 KB
  • ~Get Your Files Here !/4. How to Manage Stress and Show Gratitude/2. How to Show Gratitude.mp4 21.7 MB
  • ~Get Your Files Here !/4. How to Manage Stress and Show Gratitude/2. How to Show Gratitude.srt 3.6 KB
  • ~Get Your Files Here !/4. How to Manage Stress and Show Gratitude/3. How to Manage Stress and Show Gratitude.html 201 B
  • ~Get Your Files Here !/5. Additional Resources/1. Additional Resources 1.mp4 12.1 MB
  • ~Get Your Files Here !/5. Additional Resources/1. Additional Resources 1.srt 2.5 KB
  • ~Get Your Files Here !/5. Additional Resources/2. Additional Resources 2.mp4 7.6 MB
  • ~Get Your Files Here !/5. Additional Resources/2. Additional Resources 2.srt 0 B
  • ~Get Your Files Here !/5. Additional Resources/2.1 temp.pdf 318.5 KB
  • ~Get Your Files Here !/6. Final Quiz/1. Final Quiz.html 201 B
  • ~Get Your Files Here !/Bonus Resources.txt 386 B

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